Refund policy

30-Day Returns

We want you to love your mornings. If you're not happy with your purchase, you can return it within 30 days of delivery.

Eligibility

• Items must be returned in their original packaging, with all accessories included.
• Items must be in the same condition you received them, with no signs of damage or misuse.
• A proof of purchase (your order number) is required.

How to start a return

Contact us through our contact page with your order number and the reason for your return. We'll reply within 1–2 business days with the return address and instructions. Items sent back without first requesting a return will not be accepted.

Damaged or defective items

Please inspect your order when it arrives. If your item is defective, damaged in transit, or you received the wrong item, contact us within 7 days of delivery with a photo or short video and we'll send you a replacement or a full refund at no cost to you.

Return shipping

For change-of-mind returns, return shipping costs are the responsibility of the customer. For defective, damaged or incorrect items, we cover the cost.

Refunds

Once we receive and inspect your return, we'll notify you and process your refund to your original payment method within 5–10 business days. Depending on your bank, it may take a few extra days to appear on your statement.

1-Year Warranty

Your Sunrise Alarm Clock is covered by a 1-year limited warranty against manufacturing defects under normal use. If it stops working as intended, contact us and we'll repair or replace it.

Questions?

Reach out anytime through our contact page.